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Terms & Conditions

MUSU Rewards

  • Offer can only be redeemed if the table is pre-booked using the specified code in the reservation notes field when booking online.
  • Offer only redeemable against food, not drinks.
  • Offer is available during all service times.
  • Management have the right to amend or retract these discounts without prior notice.
  • Offers run all year round with the exception of the introductory March offer, which ends on 31/03/2024.
  • Discounts cannot be used in conjunction with any other offer
  • No discount codes can be used on events or special dates.

JANUARY & FEBRUARY OFFER

  • Offer can only be redeemed if table is pre-booked using the specified code in the reservation notes field when booking online.
  • Offer only redeemable against food, not drinks.
  • Offer is available during all service times.
  • Exclusive MUSU codes are available on all our food menus during January & February.
  • Other codes apply, please check the T&C’s on our partner websites prior to making your online reservation.
  • Management have the right to amend or retract these discounts without prior notice.
  • Offers run from 04/01/24 – 29/02/24.
  • Discounts cannot be used in conjunction with any other offer
  • No discount codes can be used on Valentines Day (Wednesday 14th February).
  • Discount codes cannot be used at our Live Tuna Cutting Experience. 

RESERVATIONS

  • Private dining room bookings can be taken further in advance by emailing or calling our reservation team.
  • Our Sentaku Menu (a la carte) is available for lunch and dinner.
  • Our Land of the Rising Sun Menu (tasting menu) is available for lunch and dinner.
  • Our Omakase counter experience for up to 6 guests is served at lunch and dinner, there are strict timings involved, please read the Omakase page for full understanding.
  • If the menu you desire is not shown, then it means that that choice has now sold out for that session, you may have to choose a different time, day or cover number to find the availability to suit.
  • When dining with us we require the whole table to dine from the same chosen menu. 
  • Please note our kitchen closes at 15:00 and 23:00 respectively. 
  • Your reservation will be held for 15 minutes after the booking time. If your party arrives after this time, we cannot guarantee a table. 
  • If you are delayed you must give us a call, so we can hopefully still maintain your booking, or book you in for another occasion.
  • The largest table we can accommodate in the restaurant is for a party of 6 guests. For parties of 7-14 guests our private dining room will be offered if available. 

DIETARY REQUIREMENTS

  • Due to nature of our cuisine, we do not create a vegan menu or options.
  • Vegetarian dishes and a vegetarian tasting menu are available.
  • Pescatarian options are available for the tasting menu with at least 72hrs notice in advance.
  • Due to the high presence of soy in Japanese cuisine, unfortunately we cannot offer a “Gluten Free” menu at Musu. There are a few suitable dishes on our Sentaku menu and some sushi / sashimi options, but the choice is unfortunately limited due to this.
  • If you or any of your guests have other dietary or religious dietary requirements please let us know via email on reservations@musumcr.com. We will require at least 72 hrs notice prior to your booking, and we may or may not be able to accommodate your request.
  • The principle of a Kaisaki set menu is you entrust the chef to create a balanced seasonal menu for you, therefore we do not accommodate changes or dislikes to menus or dishes.
  • Although all care has been taken to eliminate the allergen cross contamination in our supply chain and kitchens, please note we are unable to guarantee that the environment will be completely allergen free, and ask that you make us aware in advance and on arrival in the restaurant if you have any allergen issues or concerns.

CHILDREN

  • Young guests are welcome in MUSU on the understanding they dine from our Sentaku or Kaisaki menu, we do not offer a children’s menu.
  • Children cannot be seated for dinner after 18.30
  • Due to the size of the site we cannot accommodate prams.

DRESS CODE

  • The dress code at MUSU is casual elegant.
  • Please note we do not allow athletic wear or sports jerseys / colours.

CANCELLATIONS

  • In the event the booking is cancelled or amended with less than 48 hours notice, or a no-show at the restaurant, a cancellation fee of £25 per person will be charged.
  • In the event the booking is cancelled or amended on the day of your reservation, or a no-show at the restaurant, a cancellation fee of £50 per person will be charged.
  • Please note this applies to all cancellations, amendments and no shows, and it is not discretionary.
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